1. What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They help enhance user experience and website functionality.

2. Types of Cookies We Use

1. Essential Cookies: Required for website functionality (e.g., login, navigation).
2. Performance Cookies: Collect data for analytics and site improvements.
3. Preference Cookies: Remember your choices (language, region).
4. Marketing Cookies: Track browsing for personalized advertising (if used).

3. Consent for Cookies

By visiting our site, you consent to the use of cookies. You can manage cookie preferences through your browser settings or our cookie consent banner.

4. Third-Party Cookies

We may use third-party services like Google Analytics. These services may set their own cookies in accordance with their policies.

5. Managing Cookies

You can control cookies through browser settings. Disabling cookies may affect site functionality.

6. Updates to This Policy

We may update this policy. Revisions will be posted here with an updated date.

1. No Doctor-Patient Relationship

Using our website or services does not create a doctor-patient relationship between you and HealingMonk or its team members.

2. Professional Oversight

Although our programs are designed by certified physiotherapists and health professionals, they should not replace individual medical consultations.

3. Health Risks

Engaging in physical activity carries a risk of injury. Consult a healthcare professional before starting any new fitness, posture correction, or therapeutic program.

4. No Guarantees of Outcome

We do not guarantee specific health results or outcomes from using our services. Each individual responds differently.

5. Emergency Situations

If you have a medical emergency, call your local emergency number or consult a doctor immediately. Do not rely on the platform for urgent care needs.

1. Information We Collect

• Personal Information: Name, email address, phone number, gender, and location.
• Health-Related Information: General fitness, posture, pain areas, and preferences.
• Payment Details: If you purchase a service or program.
• Technical Data: IP address, browser type, device identifiers, and usage data.

2. How We Use Your Information

• To provide and personalize our services
• To communicate with you (appointments, updates, offers)
• To improve our website and user experience
• For analytics and research
• To comply with legal obligations

3. Sharing Your Information

• We do not sell your personal information. We may share it with:
• Authorized team members of HealingMonk
• Service providers (e.g., hosting, payment gateways)
• Legal authorities, if required by law

4. Data Storage & Security

• We store your data securely on encrypted servers and use industry-standard measures to protect it.
• We only retain your data as long as necessary.

5. International Users (GDPR Compliance)

• Access, correct, or delete your personal data
• Withdraw consent at any time
• File a complaint with your local Data Protection Authority

6. Cookies & Tracking Technologies

• We use cookies for improving your browsing experience, analytics, and remembering your preferences.
• You can manage cookies through your browser settings.

7. Your Rights (Under DPDP Act, India)

• Right to access your data
• Right to correction and erasure
• Right to withdraw consent
• Right to grievance redressal

8. Grievance Officer

• Grievance Officer: [Your Name / Sister’s Name]
• Email: [Insert email]
• We aim to respond within 7 working days.

9. Changes to this Policy

• We may update this policy periodically.
• You will be notified via email or through our website.

1. Cancellation Policy

1. You may cancel a booked service or session up to 24 hours before the scheduled time for a full refund.
2. Cancellations made within 24 hours of the session may not be eligible for a refund.

2. Refunds for Programs

1. For posture correction, physiotherapy, or fitness programs:
2. 100% refund if canceled before the first session.
3. Prorated refund if canceled after partial completion.
4. No refund after 50% of the program is completed.

3. Non-Refundable Services

1. Customized plans once delivered (e.g., personalized posture or therapy plans)
2. Subscription or membership fees already utilized

4. Refund Process

1. Refunds will be processed within 5-7 business days via the original payment method.

5. Dispute Resolution

1. If you're not satisfied, please contact us at healingmonk.wellness@gmail.com. We are happy to resolve your concerns directly.

1. Services Offered

HealingMonk offers health, fitness, and physiotherapy guidance, including posture correction and lifestyle alignment programs.

2. Eligibility

You must be at least 18 years of age or have parental/guardian consent to use our services.

3. Medical Disclaimer

Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always consult your doctor for medical concerns.

4. Account Registration

You may need to register to access some features. You are responsible for maintaining the confidentiality of your account.

5. User Conduct

1. Misuse the platform
2. Upload or transmit harmful content
3. Infringe on our or others’ intellectual property rights

6. Payment and Refunds

All payments are final unless otherwise specified in our Refund Policy. Certain non-refundable services will be mentioned at the time of purchase.

7. Intellectual Property

All content on HealingMonk is our property. You may not copy, reproduce, or redistribute it without written permission.

8. Limitation of Liability

We are not liable for any indirect or consequential damages arising from your use of the platform.

9. Termination

We reserve the right to terminate access for violations of these terms or misuse of our services.

10. Governing Law

These terms are governed by the laws of India. Disputes will be handled in the jurisdiction of Nagpur city, Maharashtra.

11. Changes to Terms

We may update these Terms. Continued use of the site indicates your acceptance.